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Go to the shop#Frequently asked questions
Below you can find out information on some of the most asked questions about ordering from Stardust Boutique. Can't see what you're looking for? Contact us at hello@stardust-boutique.co.uk
How long does it take for home delivery?
Orders placed before 1pm are shipped same day and will be delivered within 2-4 working days.
What courier do you use for deliveries?
Stardust Boutique orders are shipped with Evri.
How much does delivery cost?
Delivery is charged at a flat rate of £3.95 for UK delivery and will be added at checkout.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address.
Can I collect from the Stardust Boutique store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Can you confirm you have received my return?
We aim to process returns within 7-10 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you send the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email at hello@stardust-boutique.co.uk
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How can I return my order?
To return an item please use the online
returns portal.
You will need your order # and the email you used to make the online purchase.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
